We do not ship any item to our customers that is not in Brand New Condition , No second , closed out , or less than perfect merchandise, but If an item is shipped to you and there are any manufacturer's defect, call us and we will incur all costs of the item including shipping cost and either replace the item or refund the full amount to the you.
Returns:
If you are not happy for any reason, return the item within 15 days of arrival, we will give you a refund of the full price of your item excluding the Return Shipping cost. We will absorb the cost of shipping to you.
Call us at our Toll Free Number, and we will begin the Return process with you.
1-800-368-2621
Exchange:
If you are not happy for any reason, return the item within 15 days of arrival on the item with a value of $150 or more we will gladly exchange it for an item of equal or greater value and save you the shipping cost. (Free Return Shipping)
Call us at our Toll Free Number, and we will begin the Exchange process with you.
1-800-368-2621
We will gladly send you samples on Wall to Wall Carpeting, or Roll Runners
Reasonable Exceptions:
Special Orders, such as Custom Made Items, Roll Runners or Carpet Runners, Shag Rugs and Wall to Wall Carpeting cannot be exchanged or returned. All Returns or Exchanges must be completed within 15 days of arrival.
Undeliverable items, If for any reason an item is undeliverable or refused there will be a 20% restocking fee for the item(s) and all shipping costs will be charged to the customer. Please use the correct spelling of your address, and mention any special instructions.
Damaged Goods, All items that are returned or exchanged will be inspected by the supplier for damage. Items that might have been used, or soiled, pet hair or any contaminants on it. The Item(s) that are received by us must be in New Condition.
We do not ship any item to our customers that is not new and we expect the Item(s) returned or exchanged in the same condition.
If an item is shipped to you and there are any manufacturer's defect, call us and we will incur all costs of the item including shipping cost and either replace the item or refund the full amount to the customer. Upon receiving the defective item it will be inspected by the Manufacturer. If the Manufacturer determines the cause of the defect was caused by the customer no credit will be issued.
We only offer our Exchange Program for a One Time Use. (Call us for More Details)
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